If you’ve got a deadline (or a wooly emergency), email us before ordering. We’ll let you know if we can make it happen. Since most items are printed on demand, rush options are limited—but we’ll always try to help! We do our best to get your order out quickly, but shipping carriers may experience delays (especially during peak seasons or global chaos). 🚚 Shipping: The Snark Is on Its Way
We know you're flockin’ pumped to get your hands on your new gear—and we’re just as excited to send it your way! Here’s how it all goes down:
⏱️ Processing & Shipping Times
You'll get a shipping notification once your order hits the road—check your spam folder if it’s hiding.
📦 Need It by a Certain Date?
🐌 A Note on Delays
Once it leaves our hands, it’s in theirs—but we’re always here if something goes sideways.
Got a problem? We’ve got your back (and your order).
Double-check that shipping info before you click “Buy,” friends. If you made a typo, email us ASAP.
If your package gets returned to us due to an incorrect or incomplete address, we’ll issue you a store credit (minus shipping). Want it re-shipped?
Unfortunately, once your order leaves our hands, it’s in the care of the shipping gods (aka USPS, UPS, etc.).
Yikes! That’s not the Black Sheep way! 🐑 Other Flockin' Issues
Here’s what to do if something goes sideways...
📬 Wrong Address?
If your order hasn’t shipped yet, we’ll do our best to fix it. If it’s already out the door, it’s headed where you told it to go—so we can’t make changes after that.
📦 Returned Packages
Just place a new order with the correct info.
🚫 Lost or Stolen Packages
We’re not responsible for lost or stolen packages, but we recommend contacting your local post office or filing a USPS Help Request if something goes missing.
💥 Damaged, Defective, or Wrong Item?
If your item arrives damaged, defective, or just plain wrong, email us at:
support@blacksheepcreations.com
with your order number and a photo of the issue.
We’ll make it right—no drama, just solutions.
